I had to do an update sleep study after having the inspire surgery to make sure all was well with the device was working properly. I chose this facility to have sleep study done due to my BCBS Rewards program listed this facility as a participant. Which I could receive a large sum rewards for completing study here.After claim was filed I received a call from BCBS stating they could not grant my rewards due to claim only listed the Dr. Dr Cheema and his NPI number as attending physician and facility name was not listed. In order for rewards to be granted facility needed to be listed.I have called several times over the last 2 months to get a correction sent to BcBs . I have been told by office they put in on claim and BCBs sent me copy of explanation of benefits and facility is not listed. It’s just frustrating that I cannot get this resolved. If it was a few dollars for my reward I would worry about it, but it over $300.00. And that a good bit of money. I spoke with Ella in billing, said she send message to billing manager who was in a meeting, and would call me today. It’s now 3:06 pm, that’s a long meeting.All I want is claim to be resent again to my insurance with the facility name on it so I can get my check from my insurance. If I don’t receive a call by tomorrow the 16th of January, I will take this matter further with my insurance and making a formal complaint. Normally I don’t complain at all but a simple request like this should not be this stressful to patients

had a great experience ! guided me on exactly what to do & got me in and out with no hassle . everyone was so sweet and informative !

Ms.Heater was good answers all my concerns with respect